Delete your account
Delete your Emblee account or request deletion help. You can use the website without reinstalling the app.
Signing in and recovering your password
Open Account. If you have forgotten your password, enter your email and choose Forgot your password? Request a code, enter the newest code from your email and sign in. Then open Change password under Your saved progress.
If an email does not arrive, check your spam folder and the address you entered. Only use your newest recovery code. Never send your password, code or confirmation link to support.
Finding your progress
Guest progress belongs to this browser. Signing in lets you sync account progress across devices. To bring guest work into your account, use the import option under Your saved progress. If the app asks you to resolve a conflict, read the two options before choosing a copy.
Before clearing browser storage, resetting progress or deleting an account, export the progress you want to keep. An export is a downloadable copy; automatic file import is not currently offered.
Free learning and paid access
The first block of each level stays free forever. A seven-day trial for a target language begins when you first sign in and open an available lesson requiring premium access. It needs no card and never automatically charges you. Planned lessons do not start the trial.
Use Restore / refresh access if a completed purchase is missing. Manage cancellation with the provider that billed you. Deleting an Emblee account does not cancel an external subscription. Compare access and prices.
Audio or a lesson is not working
Check your connection, volume and silent-mode settings. Some recordings are still being prepared. A missing recording is not a reason to reset your progress. If the page stops working, reload it once and return to your saved lesson.
For a problem report, include the block title, what you were trying to do, approximate time, device and browser. Remove email addresses, answers and login links from screenshots. If available, include the incident reference from the failed request.
Contact and privacy requests
Read Privacy and your data for account deletion, optional statistics and AI feedback handling.