Web payments through Paddle
Paddle sells and processes Emblee’s web purchases. Refund eligibility and any applicable withdrawal rights are governed by Paddle’s Buyer Terms, Refund Policy and applicable consumer law.
To request a refund, visit Paddle buyer support and use the details from your payment receipt. Contact us at office@appvalleys.com if you need help finding the payment. Include your order reference and purchase email; never send passwords, sign-in codes or full card details.
Paddle reviews and processes refund requests under its policy. Payment-method and bank processing times can vary. Nothing in this policy limits mandatory consumer rights.
Apple and Google payments
For purchases billed by Apple or Google, use the relevant store’s refund process and purchase history. Eligibility follows that store’s policy and applicable consumer law. Your receipt identifies the provider. Emblee support can help you find the appropriate request route.
Cancellation and learning progress
Cancel a subscription through the provider that billed you to stop future renewals. Cancellation normally leaves access active until the paid period ends. A refund can remove the access granted by the refunded purchase; other valid purchases remain separate. Free content and your saved account progress remain available.
Deleting an Emblee account does not cancel an external subscription. Use Help with Emblee for account controls or read the Terms of use.
Contact
Thomas Anderl
Himmelstraße 5, 1190 Vienna, Austria